Well, I thought an update was in order on my saga, no make that epic struggle to get a working computer. See my previous post for more. Just got off the phone with Beth, the HP caseworker who's now saved me twice, and Vista Home Premium 32-bit is finally on its way to me in the mail. But wait you ask, wasn't it supposed to be sent to you last week Kyle (Kyle your name rhymes with style)? Shouldn't you be using it NOW?
Not quite. You see, HP accidentally sent me Vista Home Basic, which I received on Monday. When I called in to complain, the support center told me it's not their policy to send Recovery DVDs for anything but the preinstalled OS (Vista Ultimate 64-bit in my case), so they're not allowed to fix the mistake and send the correct Recovery DVD. Yeah, that's great for me I told them: Now I'm supposed to be up creek because the guy who was willing to massage the rule to get me what I needed goofed? Naturally, I demanded an audience with his supervisor, who was helpful in setting me up with a promised call from a caseworker.
Yesterday (Tuesday) the caseworker Beth tried to reach me early in the day, but I missed her and was unable to reach her through the rest of the day.
Finally, today, things got resolved when Beth called. Beth, if this were a hip-hop album, this is your shout out for finally getting Home Premium 32-bit in the mail to me (Why doesn't HP offer Vista Ultimate 32-bit again?). It'll be fun to able to use my software again. 64-bit is cool, but I can't go without Itunes, which doesn't work on Vista 64-bit, not to mention Dragon Naturally Speaking.
It's taken me 3 days of calling through to different areas of HP Support to get this thing resolved. And only 9 weeks since the sound blew out on my original DV 9000 laptop. Scary stuff if you're doing business folks.
Okay, if you're thinking I'm spoiled for complaining, I know I'm lucky to even be having a problem at this level on Maslowe's hierarchy. Still, 10 weeks this will have taken when it's concluded. Damn, that ain't cool HP. I've been telling people to buy your stuff for years. I mean, I wore an Ipaq at my college graduation - I should be your flipping mascot. And then this... disappointed doesn't even begin to cover it.