The Underlying Blog

HP's Not Out of the Woods When This Guy's Gunning for Justice

 

Recently marketing strategist Walter Terry has taken my customer service issue with HP to heart... really and seriously. And while I may come off as the pawn of the day in his recent post, he may well be right, which is why I'm asking you to read his post and then journey back here. Why direct you to poetic musings of my poor handling of a situation (Okay, it's trippy to have been woven into poems as the tragic figure, and the William Shatner rap video is officially the funniest thing I've ever seen)? Good question and I have a better answer: Walter was instrumental in guiding me to get in touch with HP on the topic of my HP DV 9000 customer service issue, so he has the right to have a STRONG opinion.

So what was I thinking, why did I let the situation with Engelina and HP unfold the way it did? Here's my explanation: Simply, I wasn't aware it was possible to get financial recompense from HP for my lost time outside of a lawsuit. But as I read Walter's post I was sitting there thinking this guy got the shaft... and then remembering 'he' is 'me'. Perhaps HP didn't do enough, perhaps I was appeased by shiny trinkets?

To my credit, I stopped when I reached my objectives: An apology and fast-tracked service. I had humble ambitions as we've all been on the powerless, crappy end of customer service where we're lucky to get a fraction of the recompense we deserve. At the same time, if you go back and look at dollars and cents, you really could make the case HP owes me for my troubles, which Walter has done a helluva job of pointing out.

And you know folks, I might have egg on my face for my naïve handling of the situation, but at the same time... hells bells, I might as well have played the fool when the onslaught against customer service failure comes on as strong as it has from Walter. To take Walter's Battle of Thermopylae analogy out a bit further, it was the battle that reconciled the Greek states, so perhaps Walter is going to be leading the war effort against lacking customer service. So, I may have lost the battle, but HP may be simultaneously having its Waterloo, because I think Walter is just getting started, and as he pointed out in his yesterday post, the dates of my customer issues do make HP look ridiculous.

Walter clearly has the torch after the salvos he's launched in the last 2 days... We'll see if Engelina or HP are watching and respond to me or Walter, who is widely read and blasting like Al Pacino during the Scarface finale...

Bravo Walter, and keep HP on it's toes.

Technorati tags: Customer Support, Customer Failure, HP, Hewlett-Packard, Engelina Jaspers, HP DV 9000, Kyle McFarlin, 300, Battle of Thermopylae, Productivity, Provacateur, Walter Terry, ROI Copywriting, copywriter, marketing, strategist, Visual Strategist

A Very Good Week for the Visual Strategist Solution Package

It's been a good week for VisualStrategist, mostly because I got to Chipotle (Giant Grin).

Oh yeah, going away from unabashed gluttony for a second, I've also gotten some great writeups from prominent bloggers re my Visual Strategist Solution Template Package. Check out what they've had to say;

The MindMapping Software Weblog - Chuck Frey: "Why not download these templates and take a look at what they can do for you? I looked at them briefly, and they appear to be very comprehensive. Great work, Kyle!"

ROICopy.com - Walter Terry: "...you should probably take him up on it before I talk some sense into him. Many of the aforementioned businesspeople paid him $400-$700 for a single training session and just got a piece of what he’s offering in this free map package."

Futurelawyer - Rick Georges: "They are a great place to start in learning the MindMap process, and will expand your thinking about your life and your law practice."

High praise from minds that play some sophisticated chords in their respective fields.

If you haven't yet had an opportunity to get the free Visual Strategist Solution Template Package, I highly recommend you do so now.

I'd Hate to See What Their Enforcement Vehicle Looks Like...

Matt Homann of the [non]billable hour, put up one of the funnier posts in recent memory regarding divorce law marketing, and I encourage you to check it out here.

I can just see them setting up shop in Super Wal-Marts.